Risk Management In Digital Business and Its Management Strategy

Abstract

In the current digital era, all activities are shifting towards the digital world, whether in the field of services or non-services, including transportation. Gojek is an innovation that implements Information Technology (IT) systems, enabling the public to easily and swiftly access its services, resulting in greater efficiency. It significantly facilitates people in their daily activities. According to data from the Demo graphic Institute (DI Feb UI 2020), the usage of GoRide services stands at 88%. However, the implementation of the IT system doesn't always align with the company's expectations, leading to potential risks that can harm the company. To mitigate and manage these risks, a risk management analysis is necessary. The application of risk management in the digital business encompasses internal controls, categorization of fraud, and risk mitigation.